• Understand customer needs and offer solutions calmly and efficiently.
• Coordinate and approve sales representatives’ schedules and weekly timesheets.  Monitor each team member’s workloads and adjust as needed, maintaining adequate coverage.
• Research and follow up on new business leads, new customers, as well as monitor each sales representative’s customer list seasonally.
• Participate in the sales team hiring process, including recruitment, interview and follow up.
• Offer weekly individual training and feedback to each member of the sales team.
• Schedule and lead weekly sales meetings.
• Monitor and manage the flow of product within the sales team.
• Teach the team about new products seasonally and upcoming changes.
• Identify training needs for the team and investigate and coordinate opportunities both in house and from the industry.
• Evaluate on-the-job performance, complete formal reviews and provide discipline as needed.
• Track weekly, monthly, and quarterly performance and sales metrics. Meet regularly with the Nursery management team, Buyers and connected services to improve product and process flow
• Execute detailed documentation of all sales related and customer service processes to improve training and flow.
• Act as a liaison between the sales team, the Division Manager, and other departments within the organization.
• Look for system improvements in day-to-day activities as well as technology.

OTHER DUTIES

• Execute the duties of the position in alignment with the Company Mission and Conduct Policies.
• Complete required annual trainings as assigned.
• Perform other duties as assigned.
• Use technology as required by the position.

SUPERVISORY DUTIES

• Lead a team of up to 10 Sales Representatives.
• Perform time and attendance approvals for payroll.
• Complete Performance Management documents including Performance Reviews and Performance Improvement Plans and conduct meetings with team members to discuss performance, goals and development opportunities.
• Work collaboratively with other managers to create a cohesive management team.