*90-95% travel required and can sit in Birmingham, Atlanta, Knoxville, Nashville
Position Summary:
There will be two primary activities for this person: i) address operational gaps - this can be anything from temporarily filling an empty seat to providing on-the-ground support to a newly acquired business, and ii) build the capability of the operations team so that we have less operational gaps - this can involve leading classroom training to in-the-line coaching.
Account Manager responsibilities include (but are not limited to):
§ Manages the overall day-to-day operations of crews and coordinates with the team of fellow Account Managers on shared resources
§ Ensures that customers are completely satisfied through relationship building, communication and regular site visits
§ Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
§ Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
§ Ensures a safe environment for employees, clients and the general public
§ Effectively applies Landscape Workshop methodology and enforces project standards
§ Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
§ Minimizes Landscape Workshop exposure and risks on projects
§ Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
§ Track and report team hours, extra expenses and extra sales on a weekly basis
§ Assists Branch Manager with project budgets
§ Facilitate client meetings effectively
§ Conducts regular status meetings with crew leaders
§ Estimate jobs when needed
§ Follow up on proposals generated
§ Oversee care and maintenance of equipment
Position Requirements
§ Managing landscape maintenance crews and interfacing with customers as a Landscape Workshop Account Manager
§ Proficient with computer software programs including Aspire, Word, Excel and Outlook
§ Bachelor’s degree from accredited four-year or two-year program preferred or relatable work experience
§ Ability to travel the majority of the time, often weeks/months at a time excluding weekends