The Customer Service Supervisor is a position vital to the success of our wholesale cash and carry Pick Up Area. In addition to the management skills outlined below, you will mentor and lead a team of 10-15 employees encouraging teamwork, cooperation, and productivity. You will start each shift with a strong game plan and have a concrete strategy for accomplishing it! This position requires someone who is energetic and enjoys working outside or in a greenhouse environment depending on the day! Demonstrated supervisory experience is required in addition to horticultural knowledge with a strong background in customer service.
ESSENTIAL FUNCTIONS
· Organize staff into effective teams, recognizing strengths and weaknesses of each member.
· Prioritize and delegate daily tasks.
· Suggest new processes to improve customer service and workflow.
· Train team members as necessary.
· Smoothly manage the customer experience from selecting plant material as needed to checking the customer out and helping to load as necessary.
OTHER DUTIES
· Complete required annual trainings as assigned.
· Perform other duties as assigned.
· Execute the duties of the position in alignment with the Company Mission and Conduct Policies.
· Use technology as required by the position.
SUPERVISORY DUTIES
· Manage a staff of 10-15 employees engaged in outdoor customer service positions.
· Liaison between your team and the rest of the farm including but not limited to communicating goals of upper management and educating employees regarding company policies and available benefits.