The PUA Sales Manager will manage the day-to-day operations of the sales team in our Wholesale Garden Center (PUA). This position reports directly to the PUA Division Manager and is responsible for insuring excellent customer service through all stages of the sales process. With an eye on sales forecasting, quotes and reservations the Sales Manager acts as a resource and mentor to the sales team. The manager will lead by example, be detail-oriented, organized and offer ongoing feedback and inspiration to the sales team. Team building, through mentoring and feedback is essential as well as an inquisitive and problem-solving nature.
Duties and Responsibilities
· Understand customer needs and offer solutions calmly and efficiently.
· Coordinate and approve sales representatives’ schedules and weekly timesheets. Monitor each team member’s workloads and adjust as needed, maintaining adequate coverage.
· Research and follow up on new business leads.
· Participate in the sales team hiring process, including recruitment, interview and follow up.
· Offer weekly individual training and feedback to each member of the sales team.
· Schedule and participate in weekly whole-team meetings.
· Identify training needs for the team and investigate and coordinate opportunities both in house and from the industry.
· Evaluate on-the-job performance, complete formal reviews and provide discipline as needed.
· Track weekly, monthly, and quarterly performance and sales metrics. Meet regularly with the PUA management team, Buyers and connected services.
· Liaison between the sales team, the facilities manager, and other departments within the organization.