Garden Design Manager

Winston Flowers
Chestnut Hill, MA
United States

Experience Required
Employment Type
Work Schedule

Job Description
For over 75 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios—60,000 sq ft in Boston and 12,000 sq ft in New York City—and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients’ precious moments as if their own.
  • Responsible for all aspects of management and operations for Garden Design installation and design teams
  • Lead, motivate and develop a diverse team by mentorship and personal example; create and promote a productive and cohesive work environment that provides an exemplary client experience
  • Accountable for attaining sales and profitability goals, as well as continuous evaluation of business operations and best practices
  • Mentor Garden Design Administrator to manage smooth execution of Garden Design projects, coordinating all logistics and staff scheduling for plantings, installations and maintenance
  • Collaborate with Garden Design team on ongoing development of best practices to support future growth of the department
  • As needed, assist clients with garden design product selection while providing outstanding service and contributing to sales volume growth, resolving questions and concerns in The Winston Way; perform keyholder responsibilities in retail shop as needed
  • Participate in other company activities and special projects as needed as business needs require, and during Garden Design off-seasons
Job Requirements
Prior staff and client management experience in luxury brand retail, horticultural, fine dining or hospitality environment is required
Demonstrated experience driving business and building teams, with a proven ability to efficiently and professionally meet client needs
Proven track record of strong organization and workflow management skills
Excellent leadership, interpersonal and teambuilding skills
High level of enthusiasm and self-motivation, combined with strong attention to detail and excellent follow-through skills
Ability to prioritize and manage time effectively

Flexible work schedule required including weekend and holiday availability; peak business periods will require extended work days and work weeks
Valid Driver’s License free of major violations
Ability to lift and move product weighing up to 30 pounds