Outdoor Customer Service Team Leader

Cavicchio Greenhouses, Inc
110 Codjer Lane
Sudbury, MA 01776
United States

Manages Others
Experience Required
Degree Required
Employment Type
Work Schedule
No Travel

Job Description

What’s it like to work at Cavicchio’s? Far from Ordinary.

Our work environment is rewarding, challenging, and tech-savvy.
We are a modern farm – operating more than 200 beautiful acres across three locations in Massachusetts. We are diverse, use golf carts to get around, and have a casual dress code. Our office is a farmhouse, and our workspace extends from our state-of-the-art greenhouses to the fields outside.
We work hard to deliver exceptional service to our customers in our three wholesale areas: the Pickup Area Greenhouse, Landscape Barn and Stone Yard, and our Nursery at Lincoln Road.
We encourage forward thinking and cultivate career growth. Let’s grow together.
Primary Responsibility: 
The PUA Outdoor Customer Service Team Leader is responsible for coordinating and overseeing 12-18 members of our outdoor customer service team in our seasonally busy, outdoor wholesale horticulture store.
The successful candidate will ensure effective performance by team members and smooth completion of customer transactions, including the scanning and loading of product into customer vehicles.


Duties and Responsibilities: 

  • Coordinate the daily activity of the outdoor customer service team including scheduling of shifts, lunches and breaks

  • Provide direction to the team regarding proper customer interactions and assistance

  • Ensure superior customer service standards are met by team

  • Train team in the accurate and efficient use of hand held scanner for scanning of product

  • Oversee smooth and safe loading of customer vehicles and customer traffic flow

  • Facilitate clear communication between team members and all stakeholders


Job Requirements
To be successful in this role, we ask the following:

1. Ability to effectively communicate with team members and other departments

2. Strong communication and organizational skills

3. Prior experience in a customer facing or customer service based role

4. Basic plant knowledge of annuals, perennials, tropical, trees and shrubs

5. Positive attitude and ability to problem solve in a fast paced environment

6. Proficient in Microsoft Office. Experience with Sage MAS 500 preferred.

7. Bilingual preferred – English and Spanish

Physical Requirements:

* Ability to lift, pull/push up to 30 lbs

* Ability to bend, stand and walk for the length of your shift

* Ability to work outside in all types of weather

Don't delay, apply today. We look forward to your application.