This position will be responsible to grow and retain clientele for the continued expansion and success of the company and manage client sites and service providers during snow season to ensure customers receive superior and reliable snow and ice removal services. Snow season management requires 24x7 on-call availability. This role has dual responsibilities which may overlap at times dependent upon the time of year. This is a remote role that will work from primarily from home, but will need to be able to travel to properties in the Northern New Jersey and Eastern PA territory.
Snow and Ice Management (SIMCO) is a regional snow contracting company for businesses and commercial properties. We specifically focus on snow and ice management, and offer a wide range of snow removal services that include: snow plowing, ice control, snow hauling and stacking, sidewalk shoveling and deicing, and much more. We pride ourselves on a high level of customer service, along with quick turnaround times for invoicing and payment.
Operations Management– Snow Season – primarily November/March
•Be actively involved during all snow events; this could be 24/7 across multiple days, including week-ends, and never a set day or time. This may include traveling to areas outside of assigned geographic territory to help a team member during a snow storm.
•Find, interview/evaluate the capability of potential Service Providers, including verification of their equipment, and contract them, if needed, to ensure all properties are covered prior to the first snowfall. Interact with contracted service providers in assigned geographical area to ensure all aspects and specifications of the customer service agreements are being followed. Review customer-approved site maps with service providers prior to the snow season.
•Continually monitor CrewTracker during a storm and be in contact with Service Providers before/during/after a storm to ensure all clients sites are being serviced and maintained by the service Providers.
•Perform onsite post-storm inspections for quality assurance in preparation for the sites’ operating hours. It is mandatory to check in on CrewTracker when performing onsite visits, documenting conditions of the property, and taking pictures.
•Review services in CrewTracker within 36 hours of storm ending to verify accuracy before financial reports are produced, reaching out to Service Providers for additional information. Manage Service Providers to make sure they are meeting this deadline. Once CrewTracker reports have been submitted, thoroughly review financial reports in a timely manner to ensure accuracy before approving.
•Respond to client calls for service complaints within 1 hour of call. Resolve all complaints, call outs and requests from clients to their satisfaction. Document on call log housed on the server.
•Ensure Service Providers perform Jobsite Inspections after the snow season to document all damages to clients’ property that must be fixed by Service Provider. Send to customers for their approval that the work has been completed to their satisfaction.
Sales Management Sales Season – primarily April/October
•Achieve yearly sales goals in assigned geographic territory, including maintaining a 45% gross margin on sold accounts and retaining the required amount of your established clientele and replacing lost business with new customers.
•Build and sustain a constant pipeline of new customers; perform cold calling and follow up on leads obtained from all outside sources within one business day.
•Use company’s CRM to maintain client information, ensuring all information is entered timely, is comprehensive, accurate and in accordance with policies and procedures.
•Prepare and present proposals/quotations to prospective customers. Follow all approved SIMCO bidding and pricing procedures.
•Review expiring customer contracts, generating renewal contracts with appropriate updates.
•Review all sites regularly for possible add-on/upselling services.
•Review site maps with clients and secure their approval during contracting process.